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FAQ

1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

2. Shipping

Where do you ship from?

We currently ship from our distribution and fulfillment centers located in:

  • Canada
  • United States of America
  • Europe

We always ship from the closest distribution and fulfilment center located closest to you. This will inevitably save you both time and money.

Where do you ship to?

We currently ship to the United-States, Canada, Australia, France, the UK, Germany, and the rest of Europe.

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order:

  • United-States: 1-14 days
  • Canada: 1-14 days
  • Australia: 2-14 days
  • France: 2-14 days
  • UK: 2-14 days
  • Germany: 2-14 days
  • Rest of Europe: 2-14 days

Do you offer fast shipping?

We offer fast shipping in a select number of countries:

  • United-States: 1-2 days
  • Canada: 1-2 days
  • Australia: 1-3 days
  • France: 1-3 days
  • UK: 1-3 days
  • Germany: 1-3 days
  • Rest of Europe: 1-3 days

You can select fast shipping after having entered your delivery location.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay customs taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to the website of the delivery partner handling your delivery.

3. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Do you offer multiple pay-over-time options?

We currently do not offer this option

4. Returns

Do you accept returns?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@shariftechnologies.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shariftechnologies.com.

How long until I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Are returns free?

If your return is accepted, we will send you instructions on how and where to send your package. Buyer is responsible for returning the item in a timely fashion. Items sent back to us without first requesting a return will not be accepted.

Feel free to contact our support agents at support@shariftechnologies.com.

How long does it take to process a return?

Usual processing time is 14 days.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

5. Other questions

Do you offer a referral program? How does it work?

We currently do not have a referral program, but one is in the works.

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do have several distribution and fulfillment centers in Europe, the United States of America and Canada.

Is there any warranty? 

We guarantee any of our products manufactured by us and sold through our online store to be free of defect. Please refer to our return and refund policy.

    Exceptions / non-returnable items 
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

    Unfortunately, we cannot accept returns on sale items or gift cards.